Vending Services

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  • The vending information on this page applies to ALL US IBM locations.

    ​This includes any IBM locations not listed in the "Select a Location" options at the top of the page.


    Where can I find vending machines at IBM lo​catio​ns?

    Please go to the Vending section of the Food Services (US) Community - Services​ page.

    ​

    Reportin​g Vending Machine Problems

    Employees are encouraged to report vending service problems by calling the vendor directly at 1-800-747-8363 or emailing gethelp@bestvendors.com​. The number is posted in all vending areas. Service is available 24 hours a day.​


    Vending Machine Refunds

    The Vending Refund Envelope found in vending areas is designed to provide employees and contractors space to record all information necessary to process the refund. Refunds cannot be processed if information is incomplete.

    Then do one of the following options:
    • Present a filled out refund envelope to a cashier in the cafeteria during normal cafeteria serving hours.
      - You will receive your refund at that time.
    • Present a filled out refund envelope to a vending machine route person.
      - You will receive your refund at that time.
    • Leave a filled out refund envelope in the box designated for envelopes at the vending machine area.
      - Your refund will be mailed to you via internal mail. Note: A mail drop # is required on your envelope.
      OR
    • Request a vending refund by contacting Best Vendors at 1-800-747-8363 or gethelp@bestvendors.com​.
      - Your refund will be sent by internal mail. Note: Include all information about the machine used, your name, and your contact information.

    Vending Service Comment Cards

    To help the vendor provide excellent vending service please share your ideas, thoughts, and comments via the Eurest-Feedback page​.​